Yesterday, 1st September Rigby Financial hit 40 years of business – no mean feat for an SME in today’s world.
From a modest start as a personal lines broker – offering car and home policies – today the business is predominately a commercial insurance broker, servicing small to medium businesses with turnovers of up to £50m.
As the business has grown, so too have its services, with an established Independent Financial Advisers arm providing cover for everything from life and critical illness policies to pension advice, group protection and key man insurances.Crucially though, whilst the business may look very different from when it was founded in 1980, its core values remain the same.
Director, Simon Rigby, says, ‘We know there is major competition in our sector, but what sets an independent brokerage like ours apart, is not only the high level of service but the personal touch – something you just don’t get elsewhere.
We take the time to get to know each and every client, so we can fully understand their insurance needs. And, using our detailed product knowledge and understanding of the insurance market, we strive to always deliver the very best deals in terms of cover and competitive premiums’.
Simon goes on to say, ‘The challenge we face is that we only have a small advertising spend compared to direct operators. But believe me, a clever marketing gimmick by no means translates to the best deal or the right cover, nor does it guarantee you proper support when a claim is submitted’.
Director, Andrew Rigby, added, ‘The business was built on the solid principles of providing honest, dependable, quality service. A service that always seeks to put the customer first – and this is something we’ve tried never to lose sight of.
“Rigby Financial has not only successfully navigated a challenging market, but has grown by fostering a relationship of professionalism and trust with our clients. And,whilst business technologies and buying habits will change as the market continues to evolve, our principles of service and a fair deal, never will.Some say that life begins at 40, and for Rigby Financial, we’re confident that the best is yet to come!’